Privacy Policy

Effective Date: December 9, 2025

This Privacy Policy describes how NGOLink (“we,” “us,” or “our”) collects, uses, and discloses information that we obtain about visitors to our website, users of our services, donors, volunteers, and partners.

1. Information We Collect

We collect information primarily to operate our NGO, manage donations, coordinate volunteers, sell merchandise, and communicate with our community. The types of information we collect include:

Category	Types of Data Collected	Purpose of Collection
Personal Identifiable Information (PII)	Name, email address, mailing address, phone number.	To process transactions (shop, donations), manage volunteer applications, send essential updates, and respond to inquiries (Contact Us).
Payment Information	Credit card details (processed securely by third-party services) or bank account details.	To process donations and sales through our shop. Note: We do not store sensitive payment card information.
Volunteer/Partnership Data	Resume/CV details, professional interests, availability, background check information (if applicable).	To assess suitability for volunteer roles or potential partnerships.
Non-Personal Data	Browser type, IP address, operating system, pages visited, time spent on the site, referring website.	To analyze website traffic, improve our website, and understand user interests (Cookie Policy details below).

2. How We Collect Your Information

We collect your information through the following methods:

Direct Interaction: When you fill out forms (Donation, Volunteer Application, Contact Us), register for an account (Shop), or subscribe to a newsletter.
Automated Technologies (Cookies): When you navigate our website, data is collected through cookies and similar tracking technologies. Please see our Cookie Policy for more details.
Third-Party Services: When you make a payment, your information is processed by secure third-party payment processors (e.g., PayPal, Stripe).
Partnerships: When we exchange necessary contact information with our official partners.

3. How We Use Your Information

We use the collected information for the following purposes:

Fundraising and Commerce: To process donations and fulfill orders from our online shop, including shipping and confirmation.
Operational Management: To coordinate and manage volunteer activities and communicate with partners.
Communication: To respond to your inquiries (Contact Us), send you requested information, and provide updates about our mission and impact.
Service Improvement: To analyze website performance, improve our content, and enhance the user experience.
Legal Compliance: To comply with legal obligations, prevent fraud, and enforce our agreements.

4. Disclosure and Sharing of Information

We do not sell or rent your Personal Identifiable Information to third parties. We may share your information with the following limited categories of third parties:

Service Providers: Trusted third-party vendors who perform services on our behalf, such as payment processing (for shop and donations), data analytics, and email delivery. These parties are restricted from using your PII for any purpose other than providing services to us.
Partners: Select contact information may be shared with our official partners for the explicit purpose of collaborative projects or events, only with your consent or for legitimate operational reasons.
Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation or protect the rights and safety of the NGO, our users, or the public.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Opt-out of Communications: You can unsubscribe from our marketing and fundraising emails at any time by clicking the “unsubscribe” link in the footer of the email.
Access/Correction: You may request access to the personal data we hold about you and request corrections to any inaccuracies.
Deletion: You may request the deletion of your personal data, subject to certain legal exceptions (e.g., retaining records of donations for tax purposes).

To exercise any of these rights, please contact us using the details in Section 7.

6. Security

We take reasonable and appropriate technical and organizational measures to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: donation@ngolink.com
Address: 389 Tait St, Rustenburg, North West, South Africa